Customer Service Supervisor

Job Summary

The Customer Service Supervisor in our Warrenton, MO facility isn’t just a job - it’s a starting point to an awesome career with a great company.  We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed.  We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!

This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day.  If that sounds like you, come join this industry leader!

We are looking for a hands on, articulate, and driven leader who can move with urgency to drive results.

Essential Duties and Responsibilities

• Develop and implement customer service policies and procedures
• Train new CSRs and provide ongoing development on products, services, and plant limitations
• Investigate, solve, and/or provide assistance to CSRs on higher level customer problems (know when to escalate to plant management)
• Provide technical advice and assistance to staff and customers regarding products and services of the organization
• Liaison between Sales Team and Operations Team
• Participate in educational opportunities internally and externally, to enhance knowledge of product
• Coordinate with other internal departments and other OBE facilities to ensure continuous flow of orders
• Foster and maintain a positive teamwork environment that reflects Oldcastle’s commitment to 100% customer satisfaction.  
• Manage employees by communicating job expectations, coaching, counseling, reviewing, and enforcing policies and procedures
• Train newly hired CSRs as well as provide ongoing development and product training to current CSR team
• Be able to provide sales statistics to other members of sales force and management team to formulate policy in promoting sales

Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.

Skills, Knowledge, and Ability Requirements

To be considered for the Customer Service Manager position, the following conditions must be met:

• Must have a minimum of a High School diploma or GED
• Minimum of 5 years previous customer service experience
• Minimum of 2 years customer service & supervisor experience preferred
• Previous customer service experience in the glass industry preferred
• Strong interpersonal skills
• Ability to write reports and business correspondence to include letters to customers and vendors as well as internal documentation of policies and processes
• Strong organizational and listening skills
• Ability to manage a fast-paced deadline driven environment
• Ability to read and perform mathematical calculations, such as discounts, interest, percentages, and apply concepts of basic algebra and geometry
• Ability to use and read a tape measure
• Computer experience and accuracy in numeric typing
• Occasional travel to customer locations, jobsites, and meetings (may include air, train, or automobile)

Equipment

• Personal desktop computers, fax machine, copy machine, calculator, tape measure, writing instruments, telephone, and various printers.  
• Issued safety equipment

Safety

• This position is a largely sedentary; however, caution needs to be taken when lifting files and/or boxes, and opening file cabinet drawers.
• There are occasional visits to the plant floor. In which case, safety rules related to the plant must be followed.
• To avoid injuries to hands, back and neck, proper ergonomics should be maintained while working at desk/workstation.

Work Environment

• Primarily works in an office environment with controlled climate.
• Ability to perform light hand work at a computer/telephone station in an office environment.
• Some duties may involve being in a plant environment where noise levels can be moderate to high and be subject to the same general climate conditions of the region (heat, cold, humidity, etc.).  
• Chemicals, dust, pollen, and other typical airborne particulate matter are present within the atmosphere of the production floor and may create some odors in the plant. The Company, in an effort to provide its employees with a safe and healthy working environment, limits exposure to chemicals through written procedures, engineering controls, and PPE.
• While the chemical exposure and odors are under acceptable levels set by OSHA and the WCB, they nevertheless, can be smelled and are handled according to the company’s hazardous communication program.

What OBE Offers You

• Competitive pay
• Paid time off
• 10 Holidays (inclusive of 2 floating holidays)
• Market competitive 401(k) match
• Industry-leading medical, dental, and vision benefits
• Short-term and long-term disability coverage
• Life Insurance

About OBE

At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play. 

OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.  

If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!  

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.