Customer Service Manager

Customer Service Manager

Who We Are 

At OBE, together, we build excellence every day.  We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win.

We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success. 

Job Summary

The Customer Service Manager in our Northport, AL facility isn’t just a job - it’s a starting point to an awesome career with a great company.  We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed.  We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!

This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day.  If that sounds like you, come join this industry leader!

We are looking for a hands on, articulate, and driven leader who can move with urgency to drive results.

Here’s What You’ll Get To Do

• Develop, implement, adhere to customer service policies and procedures
• Be responsive to customer inquiries and orders.
• Investigate, track, and solve customer problems.
• Provide advice and assistance to staff and customers regarding products and services of the organization.
• Participate in educational opportunities, internally and externally, to enhance knowledge of the product
• Coordinate with other internal departments to ensure a continuous flow of orders and flawless execution.
• Foster and maintain a positive teamwork environment that reflects Oldcastle’s commitment to 100% customer satisfaction. Manage employees by communicating job expectations, coaching, counseling, reviewing, and enforcing policies and procedures
• Train newly hired CSRs as well as provide ongoing development and product training to the current CSR team
• Be able to provide customer & sales information & statistics to other members of the sales force and management team to formulate policy in promoting sales
• Support sales force as required and requested.

Here’s What We’re Looking For

• Knowledge of architectural metal and/or glass industry.
• Previous customer service experience.
• Previous management or supervision experience.
• Positive demeanor and professional interaction with internal and external customers.
• Able to read and interpret construction drawings and documents.
• Computer experience and strong aptitude. 
• Autocad experience.
• MRP system knowledge.
• Ability to write reports and business correspondence to include letters to customers and vendors as well as internal documentation of policies and processes.
• Strong organizational, attention to detail, and listening skills.
• Ability to manage a fast-paced deadline driven environment.
• Ability to read and perform mathematical calculations, such as discounts, interest, and percentages, and apply concepts of basic algebra and geometry
• Ability to use and read a tape measure.
• Occasional travel to customers.
• An uncompromising safety-first approach in the workplace.  At OBE we have each other’s back

What OBE Offers You

• Competitive pay
• Paid time off
• 10 Holidays (inclusive of 2 floating holidays)
• Market competitive 401(k) match
• Industry-leading medical, dental, and vision benefits
• Short-term and long-term disability coverage
• Life Insurance

About OBE

At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play. 

OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.  

If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!  

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.